Returns & Refunds Policy

We want you to be completely happy with your purchase from P-L-Cosmetics.com. If you are not entirely satisfied, we are here to help.

Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Your item must be in the original packaging. Your item must have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item
Please post your return using a tracked service to the returns address provided during the returns process. You can find this address by logging into your account. We cannot be held responsible for items damaged or lost in transit, so please ensure you get proof of postage.

Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.

Late or Missing Refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us.

Need Help?
If you have any questions on how to return your item, please contact us.